Legal
Refund Policy
Last updated: 17 July 2026
1. Introduction
This Refund Policy applies to purchases made through onlyone.you for the Service provided by David Alston, trading as Only One You Pro Bio Pages, a sole trader based at Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND ("we", "us", "our").
This policy is in addition to, and does not affect, your statutory rights under UK consumer protection law.
2. 30-Day Money-Back Guarantee
2.1. We offer a 30-Day Money-Back Guarantee on all new subscriptions. If you are not satisfied with the Service for any reason, you may request a full refund within 30 calendar days of your initial subscription payment.
2.2. This guarantee applies to:
Monthly subscriptions (£10.00) — first payment only
Annual subscriptions (£60.00) — first payment only
2.3. The guarantee is available once per customer. It applies to your first subscription only and does not extend to renewal payments, re-subscriptions or additional purchases.
3. How to Request a Refund
3.1. To request a refund under the 30-Day Money-Back Guarantee, simply email help@onlyone.you with:
Subject line: "Refund Request"
Your full name
The email address associated with your account
Your approximate date of purchase
3.2. You do not need to provide a reason for your refund request. No questions asked.
3.3. We will acknowledge and deal with your request promptly.
4. Processing Your Refund
4.1. A refund due under our 30-Day Money-Back Guarantee or applicable law will be processed without undue delay and no later than 14 calendar days after we receive your valid request.
4.2. Refunds will be issued via the same payment method used for the original transaction unless you expressly agree otherwise. We will not charge a refund fee.
4.3. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
4.4. When a full refund is issued, the subscription will be cancelled and paid access/publication may end immediately. Before requesting a refund, save any customer content you wish to retain using the controls available in the Service.
5. Statutory Cooling-Off Period
5.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a UK consumer purchasing online normally has a statutory 14-day cooling-off period from the date the contract is entered into, during which they may cancel without giving a reason.
5.2. If you ask us to begin providing the Service during the 14-day cancellation period and then exercise your statutory cancellation right, the law may permit a proportionate charge for the Service supplied before cancellation, provided the required information and request were obtained.
5.3. Particular downloadable or other elements may be treated as digital content and may be subject to different statutory rules where the required express consent and acknowledgement have been obtained.
5.4. These distinctions do not reduce our voluntary guarantee. A valid guarantee request made within 30 days of your first payment receives a full refund without a proportionate deduction.
6. Refunds After 30 Days
6.1. After the 30-day guarantee period has expired, refunds are not generally offered for change of mind.
6.2. However, you may still be entitled to remedies under the Consumer Rights Act 2015 if the ongoing Service is not provided with reasonable care and skill or if supplied digital content is not of satisfactory quality, fit for a particular purpose made known to us, or as described. Depending on the circumstances, remedies may include repeat performance, repair or replacement, a price reduction, or a refund.
6.3. We assess all post-30-day refund requests on a case-by-case basis.
7. Renewal Payments
7.1. Subscription renewals (monthly or annual) will be charged automatically unless cancelled before the renewal date. Cancellation is effective when you send clear notice to help@onlyone.you; a later internal processing date does not postpone it.
7.2. If you have been charged for a renewal in error (e.g., you cancelled but were still charged), please contact us immediately at help@onlyone.you and we will issue a full refund of the erroneous charge promptly.
8. Chargebacks
8.1. We ask that you contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving refund requests fairly and quickly.
8.2. Contacting us first is a request, not a condition of any right you may have to raise a payment dispute with your bank or payment provider.
9. Customers Outside the UK
9.1. Our 30-Day Money-Back Guarantee applies wherever you live. You also retain any mandatory consumer rights that apply in your country of residence.
9.2. Refunds are processed in GBP (£). Your bank or payment provider may apply its own exchange rate or conversion charge, which we do not control.
10. Your Statutory Rights
10.1. Nothing in this Refund Policy affects your statutory rights as a consumer. See Citizens Advice consumer guidance for a summary of UK consumer rights.
11. Changes in Subscription Law
11.1. We will review and update our subscription, renewal-notice, cancellation, and refund arrangements when new statutory requirements applicable to the Service come into force.
12. Contact Us
For all refund queries, please contact:
David Alston
Trading as Only One You Pro Bio Pages
Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND