Legal
Terms and Conditions
Last updated: 17 July 2026
1. Introduction and Parties
1.1. These Terms and Conditions ("Terms") govern your use of the website located at onlyone.you ("the Website") and the software-as-a-service bio page product ("the Service") provided through it.
1.2. The Service is operated by David Alston, a sole trader based in England, trading as Only One You Pro Bio Pages, with a principal business address at Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND ("we", "us", "our", "the Trader").
1.3. By accessing or using the Service, you ("the Customer", "you", "your") agree to be bound by these Terms. If you do not agree, you must not use the Service.
1.4. We may update these Terms when reasonably necessary. We will post the revised Terms with an updated revision date and give reasonable notice of material changes affecting an existing subscription. Material changes will apply prospectively. If a change materially disadvantages you, you may cancel before it takes effect without affecting any rights or remedies already available to you.
2. Business Information (Electronic Commerce (EC Directive) Regulations 2002)
In compliance with Regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002, we provide the following information:
Trader Name: David Alston
Trading Name: Only One You Pro Bio Pages
Business Address: Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND
Email Address: help@onlyone.you
VAT Number: Not VAT registered.
3. Description of the Service
3.1. The Service is an online bio-page service enabling customers to create, customise and publish a personal or business page containing links, text, images, media, contact methods and other supported content.
3.2. The principal product is an ongoing online service. Particular elements supplied through it may also constitute digital content under the Consumer Rights Act 2015.
3.3. Supported features may include links, social profiles, images, media embeds, forms, QR codes, vCard download, privacy controls, analytics and custom domains. Availability can depend on your plan, configuration, browser, third-party provider and the underlying platform.
3.4. Compatibility: The Service is delivered via a web browser. It is compatible with modern, up-to-date versions of major browsers (Chrome, Firefox, Safari, Edge). No specific hardware beyond a device with internet access is required.
3.5. We may make reasonable changes to maintain security, comply with law, improve the Service, or adapt it technically. We will give reasonable notice where a change materially reduces a paid feature. Nothing in this clause permits us to remove the essential benefit of your subscription without an appropriate remedy.
3.6. The customer-account and bio-page platform is a white-label service hosted and maintained by First Ignition Media Ltd. OOY controls its customer offer, branding, prices and support relationship, but does not own or control every element of the underlying software or hosting infrastructure.
3.7. We do not promise uninterrupted availability or a particular uptime percentage. We will nevertheless provide the Service with reasonable care and skill and take reasonable steps to address a material fault reported to us.
4. Eligibility
4.1. You must be at least 18 years old to use the Service.
4.2. By entering into a contract with us, you confirm that you have the legal capacity to do so.
5. Account Registration
5.1. To use the Service, you must create an account by providing accurate and complete information.
5.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
5.3. You must notify us immediately at help@onlyone.you if you become aware of any unauthorised use of your account.
5.4. Do not share your login with an unauthorised person. Use a strong, unique password and keep your account email current so that we can send essential notices.
6. Subscription Plans and Pricing
6.1. The Service is offered on a subscription basis at the following prices:
Plan
Price
Billing Cycle
Monthly
£10.00 per month
Recurring monthly
Annual
£60.00 per year
Recurring annually
6.2. David Alston is not currently VAT registered, so VAT is not added to these prices.
6.3. Prices are clearly stated before you confirm your purchase, in compliance with the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.4. Customers who take the annual plan advertised as a "locked-in" £60 annual rate will retain that rate while their annual subscription continues without interruption. We may change other prices by giving at least 30 days' written notice, with any change taking effect no earlier than the next billing cycle. You may cancel before a price change takes effect.
7. Payment Terms
7.1. Payments are processed via Stripe. By subscribing, you authorise recurring charges to your chosen payment method.
7.2. Your subscription will automatically renew at the end of each billing period unless cancelled in accordance with Clause 9.
7.3. If a payment fails, we may suspend access to the Service until the outstanding amount is settled.
8. Consumer Rights — Right to Cancel (Cooling-Off Period)
8.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a UK consumer normally has a statutory right to cancel a distance contract within 14 days of entering into it, without giving a reason. Customers elsewhere retain any mandatory cancellation rights that apply where they live.
8.2. If you ask us to begin providing the Service during the 14-day cancellation period and then exercise your statutory cancellation right, the law may permit a proportionate charge for the Service supplied before you cancelled, provided the required information and request were obtained.
8.3. Our voluntary 30-Day Money-Back Guarantee is more generous. A valid request made within 30 days of your first payment will receive a full refund, so we will not deduct a proportionate service charge from that first payment. If any separately supplied digital content is downloaded or accessed, any statutory treatment of that content does not reduce the 30-Day Money-Back Guarantee.
8.4. To exercise the right to cancel, you must inform us by a clear statement (e.g. email to help@onlyone.you ) before the cancellation period expires. You may use the model cancellation form set out below, but it is not obligatory.
Model Cancellation Form:
To: David Alston, trading as 'Only One You' Pro Bio Pages, Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND, help@onlyone.you
I hereby give notice that I cancel my contract for the supply of the following service: 'Only One You' Pro Bio Pages — Monthly/Annual Plan.
Ordered on: [DATE]
Name of consumer: [NAME]
Address of consumer: [ADDRESS]
Signature of consumer (only on paper): __________
Date: __________
9. Cancellation of Subscription
9.1. You may cancel your subscription at any time by emailing help@onlyone.you. Your cancellation is effective when you send clear notice to that address. If you send it before the renewal date, no further renewal payment will be due, even if we process the request later.
9.2. An ordinary cancellation stops the next renewal. We will confirm the date on which paid access and publication will end. If you receive a full refund, request immediate account closure, or we terminate the account for a serious breach, access and publication may end immediately.
9.3. Before access ends, save a copy of any content you wish to retain using the export button and other controls available in the Service. The export facility is intended for use while the account remains accessible; do not assume that an export will remain available after cancellation or closure.
9.4. We do not provide a pro-rata refund for unused time remaining in a paid billing period, except under the 30-Day Money-Back Guarantee, statutory cancellation rights, or another mandatory legal remedy.
9.5. Cancelling a subscription does not affect any separate statutory right to cancel, seek a refund, or obtain another remedy.
10. 30-Day Money-Back Guarantee
10.1. In addition to your statutory rights, we offer a 30-Day Money-Back Guarantee. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your initial purchase.
10.2. This guarantee applies to the first payment only (whether monthly or annual). It does not apply to renewal payments.
10.3. To claim a refund under this guarantee, email help@onlyone.you within 30 days of your first payment with the subject line "Refund Request".
10.4. A refund due under this guarantee or applicable law will be processed without undue delay and no later than 14 days after we receive your valid request. It will be made using the original payment method unless you expressly agree otherwise, and no refund fee will be charged.
10.5. This guarantee does not affect your statutory rights.
11. Digital Content and Service Quality
11.1. We will provide the Service with reasonable care and skill. Information we give you about the Service, including its principal features, forms part of the contract where the law says it does.
11.2. Any digital content supplied under the contract must be of satisfactory quality, fit for a particular purpose made known to us, and as described. If the Service or digital content does not meet the applicable statutory standard, you may be entitled to repeat performance, repair or replacement, a price reduction, or another remedy depending on the circumstances.
11.3. Nothing in these Terms shall exclude or limit your statutory rights as a consumer.
12. Licence and Acceptable Use
12.1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or business purposes.
12.2. You must not:
(a) Copy, modify, distribute, sell, or lease any part of the Service;
(b) Reverse engineer or attempt to extract the source code of the Service;
(c) Use the Service for any unlawful purpose, or publish content that is defamatory, threatening, unlawfully discriminatory, fraudulent, sexually exploitative, or infringes another person's intellectual-property, privacy or other rights;
(d) Attempt to gain unauthorised access to any part of the Service or its infrastructure;
(e) Use the Service to distribute spam, malware, or phishing content;
(f) Resell, sublicence, or white-label the Service to third parties without our express written consent.
(g) Collect personal data without a lawful basis and appropriate privacy information, or add tracking/custom code without any consent required by law.
12.3. We may suspend access immediately where reasonably necessary to address fraud, illegality, a serious security risk, harm to others, or a serious breach of this clause. For a remediable breach that does not create an immediate risk, we will normally give notice and a reasonable opportunity to put it right before terminating the account.
12.4. If you enable SMTP, a webhook, ShareThis, an external embed, custom code or another third-party integration, you are responsible for choosing and configuring it lawfully, checking its terms and privacy information, and giving page visitors any required notice or choice. We are not responsible for a third party's independent service, but this does not affect responsibility we cannot lawfully exclude.
13. Intellectual Property
13.1. OOY branding, website copy and materials are owned by or licensed to David Alston. The underlying platform software and related components are owned by or licensed from First Ignition Media Ltd and its licensors. Nothing in these Terms transfers ownership of those materials to you.
13.2. Content you upload or create using the Service ("User Content") remains yours. You grant us and our platform provider a non-exclusive, worldwide licence to host, copy, adapt for technical display, transmit and publish User Content only as needed to provide, secure and support the Service and follow your settings.
13.3. You confirm that you have the rights and permissions needed for User Content and that our permitted use of it will not infringe another person's rights or breach law.
13.4. First Ignition says live account data is deleted on cancellation and backup copies are removed through its normal backup cycle. Its DPA also permits limited retention where required for legal, security, fraud-prevention, dispute or legitimate-record purposes. No fixed maximum backup-cycle period has been supplied to OOY.
13.5. Our handling of personal data is explained in the Privacy Policy. If you use a bio page to collect information from visitors for your own purposes, you are responsible for your own lawful basis, privacy information, retention and response to those visitors' rights.
14. Limitation of Liability
14.1. Nothing in these Terms limits or excludes our liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Any liability which cannot be excluded or limited under applicable law (including consumer statutory rights under the Consumer Rights Act 2015).
14.2. If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, but this does not restrict any statutory remedy.
14.3. If you use the Service wholly or mainly for business purposes, we are not responsible for loss of profit, revenue, business, anticipated savings, or business opportunity, or for indirect or consequential loss, except where liability cannot lawfully be limited.
14.4. Internet services sometimes experience maintenance, faults, or interruptions. We do not promise uninterrupted availability, but we will provide the Service with reasonable care and skill and will not use this clause to avoid responsibility where the law does not allow it.
15. Indemnity
15.1. You are responsible for User Content you upload and for losses reasonably caused by your unlawful content or material breach of these Terms. This clause does not impose liability beyond what applicable law permits.
16. Force Majeure
16.1. We are not responsible for delay caused by an event genuinely beyond our reasonable control, such as a natural disaster, war, government action, or widespread internet/infrastructure failure. We will take reasonable steps to reduce the effect and resume performance. This clause does not remove any consumer remedy or responsibility that cannot lawfully be excluded.
17. Dispute Resolution
17.1. If you have a complaint or dispute, please contact us first at help@onlyone.you. We will acknowledge it promptly, investigate it fairly and provide a written response. Data-protection complaints follow the additional process in our Privacy Policy.
17.2. If a consumer complaint remains unresolved, we will provide any information about an appropriate Alternative Dispute Resolution provider that applicable law requires, including whether we are willing or obliged to use that provider. Information about consumer disputes is available at https://www.gov.uk/consumer-protection-rights.
18. Governing Law and Jurisdiction
18.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
18.2. If you are a consumer, you may bring proceedings in the part of the United Kingdom where you live. If you live outside the UK, you retain any mandatory rights and jurisdiction protections that apply in your country of residence.
18.3. If you are acting wholly in the course of business, the courts of England and Wales will have exclusive jurisdiction.
19. Severability
19.1. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1. These Terms, the checkout information and our Privacy, Cookie and Refund Policies set out the agreement between you and us for the Service. Nothing in this clause excludes a statement or right that law treats as binding, or liability for fraud.
21. Related Services
David Alston also operates davealston.com, a writing and consulting website, and Sing Yourself Happy at singyourselfhappy.com, a separate newsletter and paid community. Those services have their own legal documents. If you use them, their respective terms and policies apply.
22. Contact
For any questions regarding these Terms, please contact:
David Alston
Trading as Only One You Pro Bio Pages
Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND